Privacy policy

Last updated: April 6, 2026

Welcome to Navyora (“we,” “our,” or “us”). Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using our website, you agree to the terms outlined below.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. When you interact with Navyora, we may collect the following information:

a) Personal Information

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely via third-party gateways like Razorpay, UPI, cards, or wallets)

b) Order Information

  • Products you purchase
  • Order value and transaction details
  • Delivery preferences

c) Device & Usage Information

  • IP address
  • Browser type and device
  • Pages visited and time spent on our site

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit our website, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

We use your information to:

  • Process and deliver your orders smoothly
  • Communicate order updates, confirmations, and support
  • Improve our website, collections, and customer experience
  • Send updates about new arrivals, offers, and promotions (only if you opt in)
  • Run ads on platforms like Instagram and Facebook to show relevant products
  • Prevent fraud and ensure secure transactions
  • Comply with applicable laws in India

Cookies

We use cookies to enhance your browsing experience.

Cookies help us:

  • Remember your preferences
  • Understand how you use our website
  • Show you relevant products and ads

You can disable cookies in your browser settings, but some features of the site may not work properly.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Services

To run our store efficiently, we work with trusted third parties:

  • Payment Processing: Razorpay, UPI providers, card networks
  • Shipping & Delivery Partners
  • Marketing Platforms: Instagram (Meta), Facebook Ads
  • Analytics Tools: Google Analytics
  • E-commerce Platform: Shopify

These services only access necessary data to perform their functions and are required to keep your information secure.

Data Security

We take your security seriously and use industry-standard measures such as:

  • SSL encryption (secure checkout)
  • Trusted payment gateways
  • Restricted access to personal data
  • Regular monitoring for vulnerabilities

While no online system is completely secure, we continuously work to protect your information.

Customer Rights

As a user in India, you have the following rights regarding your personal data:

  • Right to Access: Request details of the personal data we hold about you
  • Right to Correction: Request correction of inaccurate or incomplete information
  • Right to Deletion: Request deletion of your personal data (subject to legal obligations)
  • Right to Withdraw Consent: Opt out of marketing communications at any time

To exercise your rights, please contact us at shopnavyora@gmail.com

Data Retention

We retain your personal information only for as long as necessary:

  • To fulfill the purposes outlined in this policy
  • To comply with legal, accounting, or regulatory requirements

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated.”

We encourage you to review this policy periodically.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, email us at shopnavyora@gmail.com

At Navyora, we are committed to protecting your privacy and delivering a safe, trustworthy shopping experience.